fix: route support tickets to configured topic

tests/test_support_notifications.py

@@ -27,6 +27,10 @@ def _i18n():
     return JsonI18n(str(REPO_ROOT / "locales"), default="ru")
 
 
+def _keyboard_buttons(markup):
+    return [button for row in markup.inline_keyboard for button in row]
+
+
 def test_support_ticket_closed_email_uses_user_language():
     content = render_support_ticket_closed_user(
         _settings(DEFAULT_LANGUAGE="en"),
@@ -106,6 +110,25 @@ def test_admin_support_keyboard_uses_consistent_admin_links():
     assert user_card_button.web_app.url == "https://app.example.com/app/admin/users/100200300"
 
 
+def test_admin_support_keyboard_can_use_group_safe_urls():
+    service = NotificationService(
+        bot=SimpleNamespace(),
+        settings=_settings(SUBSCRIPTION_MINI_APP_URL="https://app.example.com/app"),
+    )
+    ticket = SimpleNamespace(ticket_id=42)
+    user = SimpleNamespace(user_id=100200300)
+
+    keyboard = service._support_keyboard(ticket, user, admin=True, web_app_buttons=False)
+    ticket_button = keyboard.inline_keyboard[0][0]
+    user_card_button = keyboard.inline_keyboard[1][1]
+
+    assert ticket_button.web_app is None
+    assert ticket_button.url == "https://app.example.com/app/admin/support/42"
+    assert keyboard.inline_keyboard[1][0].url == "tg://user?id=100200300"
+    assert user_card_button.web_app is None
+    assert user_card_button.url == "https://app.example.com/app/admin/users/100200300"
+
+
 def test_admin_support_keyboard_falls_back_to_startapp_url():
     service = NotificationService(
         bot=SimpleNamespace(),
@@ -364,6 +387,114 @@ def test_disabled_admin_support_email_keeps_telegram_and_log_notifications():
     assert emails == []
 
 
+def test_support_topic_suppresses_admin_dm_and_uses_url_buttons():
+    channels = []
+
+    service = NotificationService(
+        bot=SimpleNamespace(),
+        settings=_settings(
+            LOG_CHAT_ID=-1003918000002,
+            LOG_SUPPORT_THREAD_ID=77,
+            SUBSCRIPTION_MINI_APP_URL="https://app.example.com",
+        ),
+    )
+
+    async def send_to_admins(message, reply_markup=None):
+        channels.append(("admins", None, bool(message), reply_markup))
+
+    async def send_to_log_channel(message, thread_id=None, reply_markup=None):
+        channels.append(("log", thread_id, bool(message), reply_markup))
+
+    service._send_to_admins = send_to_admins
+    service._send_to_log_channel = send_to_log_channel
+
+    ticket = SimpleNamespace(
+        ticket_id=7,
+        priority="normal",
+        category="technical",
+        subject="Connection issue",
+    )
+    user = SimpleNamespace(
+        user_id=100200300,
+        username="user",
+        first_name="User",
+        last_name=None,
+        email="user@example.com",
+    )
+
+    asyncio.run(
+        service.notify_new_support_ticket(
+            ticket,
+            user,
+            "Cannot connect",
+            {"tariff": "Standard", "end_date": "2026-06-01"},
+        )
+    )
+
+    assert [item[0] for item in channels] == ["log"]
+    assert channels[0][1] == 77
+    markup = channels[0][3]
+    buttons = _keyboard_buttons(markup)
+    assert all(button.web_app is None for button in buttons)
+    assert buttons[0].url == "https://app.example.com/admin/support/7"
+    assert buttons[2].url == "https://app.example.com/admin/users/100200300"
+
+
+def test_support_user_reply_topic_suppresses_admin_dm_and_uses_url_buttons():
+    channels = []
+
+    service = NotificationService(
+        bot=SimpleNamespace(),
+        settings=_settings(
+            LOG_CHAT_ID=-1003918000002,
+            LOG_SUPPORT_THREAD_ID=77,
+            SUBSCRIPTION_MINI_APP_URL="https://app.example.com",
+        ),
+    )
+
+    async def send_to_admins(message, reply_markup=None):
+        channels.append(("admins", None, bool(message), reply_markup))
+
+    async def send_to_log_channel(message, thread_id=None, reply_markup=None):
+        channels.append(("log", thread_id, bool(message), reply_markup))
+
+    service._send_to_admins = send_to_admins
+    service._send_to_log_channel = send_to_log_channel
+
+    ticket = SimpleNamespace(
+        ticket_id=7,
+        priority="normal",
+        category="technical",
+        subject="Connection issue",
+    )
+    message = SimpleNamespace(body="Still cannot connect")
+    user = SimpleNamespace(
+        user_id=100200300,
+        username="user",
+        first_name="User",
+        last_name=None,
+        email="user@example.com",
+    )
+
+    asyncio.run(
+        service.notify_support_user_reply(
+            ticket,
+            message,
+            user,
+            {},
+            unread_count=3,
+            send_telegram=True,
+            send_email=False,
+        )
+    )
+
+    assert [item[0] for item in channels] == ["log"]
+    assert channels[0][1] == 77
+    buttons = _keyboard_buttons(channels[0][3])
+    assert all(button.web_app is None for button in buttons)
+    assert buttons[0].url == "https://app.example.com/admin/support/7"
+
+
 def test_support_user_reply_can_send_email_without_telegram_channels():
     emails = []
     channels = []