feat: add support tickets and imrpove web app loading

backend/bot/app/web/webapp/support.py

@@ -0,0 +1,152 @@
+# ruff: noqa: F401,F403,F405,I001
+from ._runtime import *  # noqa: F403,F405
+
+from bot.services.support_service import TicketForbidden, TicketNotFound, TicketRateLimited
+from db.dal import support_dal, user_dal
+from db.models import SupportTicket, SupportTicketMessage
+
+
+def _support_ticket_payload(ticket: SupportTicket) -> Dict[str, Any]:
+    return {
+        "ticket_id": ticket.ticket_id,
+        "user_id": ticket.user_id,
+        "subject": ticket.subject,
+        "category": ticket.category,
+        "priority": ticket.priority,
+        "status": ticket.status,
+        "assigned_admin_id": ticket.assigned_admin_id,
+        "last_message_at": ticket.last_message_at.isoformat() if ticket.last_message_at else None,
+        "last_message_role": ticket.last_message_role,
+        "unread_user_count": int(ticket.unread_user_count or 0),
+        "unread_admin_count": int(ticket.unread_admin_count or 0),
+        "created_at": ticket.created_at.isoformat() if ticket.created_at else None,
+        "updated_at": ticket.updated_at.isoformat() if ticket.updated_at else None,
+        "closed_at": ticket.closed_at.isoformat() if ticket.closed_at else None,
+    }
+
+
+def _support_message_payload(message: SupportTicketMessage) -> Dict[str, Any]:
+    return {
+        "message_id": message.message_id,
+        "ticket_id": message.ticket_id,
+        "author_role": message.author_role,
+        "author_user_id": message.author_user_id,
+        "body": message.body,
+        "is_internal_note": bool(message.is_internal_note),
+        "created_at": message.created_at.isoformat() if message.created_at else None,
+        "read_by_user_at": message.read_by_user_at.isoformat() if message.read_by_user_at else None,
+        "read_by_admin_at": message.read_by_admin_at.isoformat()
+        if message.read_by_admin_at
+        else None,
+    }
+
+
+def _support_limit_offset(request: web.Request) -> tuple[int, int]:
+    limit = max(1, min(100, int(request.query.get("limit", 25) or 25)))
+    offset = max(0, int(request.query.get("offset", 0) or 0))
+    return limit, offset
+
+
+async def support_tickets_route(request: web.Request) -> web.Response:
+    user_id = _require_user_id(request)
+    limit, offset = _support_limit_offset(request)
+    status_filter = request.query.get("status") or None
+    async_session_factory: sessionmaker = request.app["async_session_factory"]
+    async with async_session_factory() as session:
+        tickets = await support_dal.list_user_tickets(
+            session,
+            user_id,
+            limit=limit,
+            offset=offset,
+            status_filter=status_filter,
+        )
+        counts = await support_dal.user_ticket_counts(session, user_id)
+    return web.json_response(
+        {
+            "ok": True,
+            "tickets": [_support_ticket_payload(t) for t in tickets],
+            "counts": counts,
+        }
+    )
+
+
+async def support_create_ticket_route(request: web.Request) -> web.Response:
+    user_id = _require_user_id(request)
+    payload, error = _validate_model_payload(CreateTicketPayload, await _read_json(request))
+    if error:
+        return error
+    service = request.app["support_service"]
+    try:
+        ticket = await service.create_ticket(
+            user_id,
+            payload.subject,
+            payload.category,
+            payload.priority,
+            payload.body,
+        )
+    except TicketForbidden:
+        return _json_error(403, "ticket_forbidden", "Support ticket action is forbidden")
+    except TicketRateLimited:
+        return _json_error(429, "ticket_rate_limited", "Too many support tickets")
+    return web.json_response({"ok": True, "ticket": _support_ticket_payload(ticket)})
+
+
+async def support_ticket_detail_route(request: web.Request) -> web.Response:
+    user_id = _require_user_id(request)
+    ticket_id = int(request.match_info["id"])
+    async_session_factory: sessionmaker = request.app["async_session_factory"]
+    async with async_session_factory() as session:
+        ticket, messages = await support_dal.get_ticket(session, ticket_id, include_internal=False)
+        if not ticket or ticket.user_id != user_id:
+            return _json_error(404, "not_found", "Ticket not found")
+    return web.json_response(
+        {
+            "ok": True,
+            "ticket": _support_ticket_payload(ticket),
+            "messages": [_support_message_payload(m) for m in messages],
+        }
+    )
+
+
+async def support_ticket_reply_route(request: web.Request) -> web.Response:
+    user_id = _require_user_id(request)
+    ticket_id = int(request.match_info["id"])
+    payload, error = _validate_model_payload(TicketReplyPayload, await _read_json(request))
+    if error:
+        return error
+    service = request.app["support_service"]
+    try:
+        ticket, message = await service.reply_as_user(user_id, ticket_id, payload.body)
+    except TicketForbidden:
+        return _json_error(403, "ticket_forbidden", "Support ticket action is forbidden")
+    except TicketNotFound:
+        return _json_error(404, "not_found", "Ticket not found")
+    return web.json_response(
+        {
+            "ok": True,
+            "ticket": _support_ticket_payload(ticket),
+            "message": _support_message_payload(message),
+        }
+    )
+
+
+async def support_ticket_read_route(request: web.Request) -> web.Response:
+    user_id = _require_user_id(request)
+    ticket_id = int(request.match_info["id"])
+    service = request.app["support_service"]
+    try:
+        await service.mark_read_as_user(user_id, ticket_id)
+    except TicketNotFound:
+        return _json_error(404, "not_found", "Ticket not found")
+    return web.json_response({"ok": True})
+
+
+async def support_unread_route(request: web.Request) -> web.Response:
+    user_id = _require_user_id(request)
+    async_session_factory: sessionmaker = request.app["async_session_factory"]
+    async with async_session_factory() as session:
+        user = await user_dal.get_user_by_id(session, user_id)
+        if user and user.is_banned:
+            return _json_error(403, "ticket_forbidden", "Support ticket action is forbidden")
+        unread = await support_dal.count_user_unread(session, user_id)
+    return web.json_response({"ok": True, "unread": unread})