austnv/remnawave-minishop
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feat: add support tickets and imrpove web app loading

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This commit is contained in:
3252a8
2026-05-20 16:38:24 +03:00
parent 3b846f0d44
commit d8a1da1f13
78 changed files with 8990 additions and 168 deletions
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backend/db/migrator.py
+130
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@@ -754,6 +754,126 @@ def _migration_0023_add_email_password_auth_fields(connection: Connection) -> No
connection.execute(text("ALTER TABLE users ADD COLUMN password_set_at TIMESTAMPTZ"))
def _migration_0024_add_support_tickets(connection: Connection) -> None:
connection.execute(
text(
"""
CREATE TABLE IF NOT EXISTS support_tickets (
ticket_id SERIAL PRIMARY KEY,
user_id BIGINT NOT NULL REFERENCES users(user_id),
subject VARCHAR(160) NOT NULL,
category VARCHAR(32) NOT NULL DEFAULT 'other',
priority VARCHAR(16) NOT NULL DEFAULT 'normal',
status VARCHAR(24) NOT NULL DEFAULT 'open',
assigned_admin_id BIGINT NULL,
last_message_at TIMESTAMPTZ DEFAULT NOW(),
last_message_role VARCHAR(16) NULL,
unread_user_count INTEGER NOT NULL DEFAULT 0,
unread_admin_count INTEGER NOT NULL DEFAULT 0,
admin_last_notified_at TIMESTAMPTZ NULL,
admin_last_emailed_at TIMESTAMPTZ NULL,
created_at TIMESTAMPTZ DEFAULT NOW(),
updated_at TIMESTAMPTZ NULL,
closed_at TIMESTAMPTZ NULL,
closed_by_admin_id BIGINT NULL
)
"""
)
)
connection.execute(
text(
"""
CREATE TABLE IF NOT EXISTS support_ticket_messages (
message_id SERIAL PRIMARY KEY,
ticket_id INTEGER NOT NULL REFERENCES support_tickets(ticket_id) ON DELETE CASCADE,
author_role VARCHAR(16) NOT NULL,
author_user_id BIGINT NULL REFERENCES users(user_id),
body TEXT NOT NULL,
is_internal_note BOOLEAN NOT NULL DEFAULT FALSE,
created_at TIMESTAMPTZ DEFAULT NOW(),
read_by_user_at TIMESTAMPTZ NULL,
read_by_admin_at TIMESTAMPTZ NULL
)
"""
)
)
inspector = inspect(connection)
ticket_columns: Set[str] = {col["name"] for col in inspector.get_columns("support_tickets")}
ticket_column_sql = {
"user_id": "BIGINT NOT NULL REFERENCES users(user_id)",
"subject": "VARCHAR(160) NOT NULL DEFAULT ''",
"category": "VARCHAR(32) NOT NULL DEFAULT 'other'",
"priority": "VARCHAR(16) NOT NULL DEFAULT 'normal'",
"status": "VARCHAR(24) NOT NULL DEFAULT 'open'",
"assigned_admin_id": "BIGINT NULL",
"last_message_at": "TIMESTAMPTZ DEFAULT NOW()",
"last_message_role": "VARCHAR(16) NULL",
"unread_user_count": "INTEGER NOT NULL DEFAULT 0",
"unread_admin_count": "INTEGER NOT NULL DEFAULT 0",
"admin_last_notified_at": "TIMESTAMPTZ NULL",
"admin_last_emailed_at": "TIMESTAMPTZ NULL",
"created_at": "TIMESTAMPTZ DEFAULT NOW()",
"updated_at": "TIMESTAMPTZ NULL",
"closed_at": "TIMESTAMPTZ NULL",
"closed_by_admin_id": "BIGINT NULL",
}
for column, definition in ticket_column_sql.items():
if column not in ticket_columns:
connection.execute(
text(f"ALTER TABLE support_tickets ADD COLUMN {column} {definition}")
)
message_columns: Set[str] = {
col["name"] for col in inspector.get_columns("support_ticket_messages")
}
message_column_sql = {
"ticket_id": "INTEGER NOT NULL REFERENCES support_tickets(ticket_id) ON DELETE CASCADE",
"author_role": "VARCHAR(16) NOT NULL DEFAULT 'user'",
"author_user_id": "BIGINT NULL REFERENCES users(user_id)",
"body": "TEXT NOT NULL DEFAULT ''",
"is_internal_note": "BOOLEAN NOT NULL DEFAULT FALSE",
"created_at": "TIMESTAMPTZ DEFAULT NOW()",
"read_by_user_at": "TIMESTAMPTZ NULL",
"read_by_admin_at": "TIMESTAMPTZ NULL",
}
for column, definition in message_column_sql.items():
if column not in message_columns:
connection.execute(
text(f"ALTER TABLE support_ticket_messages ADD COLUMN {column} {definition}")
)
index_statements = [
"CREATE INDEX IF NOT EXISTS ix_support_tickets_user_id ON support_tickets (user_id)",
"CREATE INDEX IF NOT EXISTS ix_support_tickets_category ON support_tickets (category)",
"CREATE INDEX IF NOT EXISTS ix_support_tickets_priority ON support_tickets (priority)",
"CREATE INDEX IF NOT EXISTS ix_support_tickets_status ON support_tickets (status)",
"CREATE INDEX IF NOT EXISTS ix_support_tickets_assigned_admin_id ON support_tickets (assigned_admin_id)", # noqa: E501
"CREATE INDEX IF NOT EXISTS ix_support_tickets_last_message_at ON support_tickets (last_message_at)", # noqa: E501
"CREATE INDEX IF NOT EXISTS ix_support_tickets_status_last_msg ON support_tickets (status, last_message_at)", # noqa: E501
"CREATE INDEX IF NOT EXISTS ix_support_ticket_messages_ticket_id ON support_ticket_messages (ticket_id)", # noqa: E501
"CREATE INDEX IF NOT EXISTS ix_support_ticket_messages_author_user_id ON support_ticket_messages (author_user_id)", # noqa: E501
"CREATE INDEX IF NOT EXISTS ix_support_ticket_messages_is_internal_note ON support_ticket_messages (is_internal_note)", # noqa: E501
"CREATE INDEX IF NOT EXISTS ix_support_ticket_messages_created_at ON support_ticket_messages (created_at)", # noqa: E501
]
for stmt in index_statements:
connection.execute(text(stmt))
def _migration_0025_add_support_notification_timestamps(connection: Connection) -> None:
inspector = inspect(connection)
ticket_columns: Set[str] = {col["name"] for col in inspector.get_columns("support_tickets")}
column_sql = {
"admin_last_notified_at": "TIMESTAMPTZ NULL",
"admin_last_emailed_at": "TIMESTAMPTZ NULL",
}
for column, definition in column_sql.items():
if column not in ticket_columns:
connection.execute(
text(f"ALTER TABLE support_tickets ADD COLUMN {column} {definition}")
)
MIGRATIONS: List[Migration] = [
Migration(
id="0001_add_channel_subscription_fields",
@@ -881,6 +1001,16 @@ MIGRATIONS: List[Migration] = [
description="Store hashed passwords for optional email password login",
upgrade=_migration_0023_add_email_password_auth_fields,
),
Migration(
id="0024_add_support_tickets",
description="Add support ticket inbox and messages",
upgrade=_migration_0024_add_support_tickets,
),
Migration(
id="0025_add_support_notification_timestamps",
description="Track support ticket admin notification cooldown timestamps",
upgrade=_migration_0025_add_support_notification_timestamps,
),
]