feat: add support tickets and imrpove web app loading

2026-05-20 16:38:24 +03:00
parent 3b846f0d44
commit d8a1da1f13
78 changed files with 8990 additions and 168 deletions
@@ -0,0 +1,102 @@
+from datetime import datetime, timedelta, timezone
+from types import SimpleNamespace
+
+from bot.services.support_service import (
+    SupportService,
+    TicketForbidden,
+    _support_admin_notification_decision,
+)
+
+
+def test_support_traffic_snapshot_calculates_percent_and_left_bytes():
+    snapshot = SupportService._traffic_snapshot(25, 100)
+
+    assert snapshot["percent"] == 25
+    assert snapshot["left_bytes"] == 75
+
+
+def test_ticket_forbidden_error_code_is_stable():
+    exc = TicketForbidden("ticket_forbidden")
+
+    assert str(exc) == "ticket_forbidden"
+
+
+def test_regular_limit_treats_unlimited_override_as_zero_limit():
+    sub = SimpleNamespace(regular_unlimited_override=True, traffic_limit_bytes=100)
+
+    assert SupportService._regular_limit(sub) == 0
+
+
+def test_support_admin_notification_decision_sends_first_unread():
+    now = datetime(2026, 5, 20, tzinfo=timezone.utc)
+    ticket = SimpleNamespace(
+        unread_admin_count=1,
+        admin_last_notified_at=now,
+        admin_last_emailed_at=now,
+    )
+    settings = SimpleNamespace(
+        SUPPORT_ADMIN_NOTIFICATION_COOLDOWN_SECONDS=300,
+        SUPPORT_ADMIN_EMAIL_COOLDOWN_SECONDS=1800,
+        SUPPORT_ADMIN_EMAIL_NOTIFICATIONS_ENABLED=True,
+    )
+
+    decision = _support_admin_notification_decision(ticket, settings, now=now)
+
+    assert decision.send_telegram is True
+    assert decision.send_email is True
+
+
+def test_support_admin_notification_decision_defaults_email_disabled():
+    now = datetime(2026, 5, 20, tzinfo=timezone.utc)
+    ticket = SimpleNamespace(
+        unread_admin_count=1,
+        admin_last_notified_at=None,
+        admin_last_emailed_at=None,
+    )
+    settings = SimpleNamespace(
+        SUPPORT_ADMIN_NOTIFICATION_COOLDOWN_SECONDS=300,
+        SUPPORT_ADMIN_EMAIL_COOLDOWN_SECONDS=1800,
+    )
+
+    decision = _support_admin_notification_decision(ticket, settings, now=now)
+
+    assert decision.send_telegram is True
+    assert decision.send_email is False
+
+
+def test_support_admin_notification_decision_suppresses_fast_followups():
+    now = datetime(2026, 5, 20, tzinfo=timezone.utc)
+    ticket = SimpleNamespace(
+        unread_admin_count=4,
+        admin_last_notified_at=now - timedelta(seconds=60),
+        admin_last_emailed_at=now - timedelta(seconds=60),
+    )
+    settings = SimpleNamespace(
+        SUPPORT_ADMIN_NOTIFICATION_COOLDOWN_SECONDS=300,
+        SUPPORT_ADMIN_EMAIL_COOLDOWN_SECONDS=1800,
+        SUPPORT_ADMIN_EMAIL_NOTIFICATIONS_ENABLED=True,
+    )
+
+    decision = _support_admin_notification_decision(ticket, settings, now=now)
+
+    assert decision.send_telegram is False
+    assert decision.send_email is False
+
+
+def test_support_admin_notification_decision_uses_separate_email_cooldown():
+    now = datetime(2026, 5, 20, tzinfo=timezone.utc)
+    ticket = SimpleNamespace(
+        unread_admin_count=4,
+        admin_last_notified_at=now - timedelta(seconds=301),
+        admin_last_emailed_at=now - timedelta(seconds=301),
+    )
+    settings = SimpleNamespace(
+        SUPPORT_ADMIN_NOTIFICATION_COOLDOWN_SECONDS=300,
+        SUPPORT_ADMIN_EMAIL_COOLDOWN_SECONDS=1800,
+        SUPPORT_ADMIN_EMAIL_NOTIFICATIONS_ENABLED=True,
+    )
+
+    decision = _support_admin_notification_decision(ticket, settings, now=now)
+
+    assert decision.send_telegram is True
+    assert decision.send_email is False