feat: persist support ticket drafts

2026-05-27 08:10:08 +03:00
parent 69d3400310
commit e90988ea5c
6 changed files with 183 additions and 2 deletions
@@ -0,0 +1,83 @@
+const SUPPORT_DRAFT_STORAGE_PREFIX = "rw_webapp_support_draft_v1";
+const SUPPORT_DRAFT_TTL_MS = 14 * 24 * 60 * 60 * 1000;
+const DEFAULT_SCOPE = "anonymous";
+
+function safeStorage() {
+  if (typeof window === "undefined") return null;
+  try {
+    return window.localStorage || null;
+  } catch (_error) {
+    return null;
+  }
+}
+
+function draftKey(kind, scope, id = "new") {
+  return [
+    SUPPORT_DRAFT_STORAGE_PREFIX,
+    encodeURIComponent(String(kind || "draft")),
+    encodeURIComponent(String(scope || DEFAULT_SCOPE)),
+    encodeURIComponent(String(id || "new")),
+  ].join(":");
+}
+
+function normalizeDraftEnvelope(value) {
+  if (!value || typeof value !== "object") return null;
+  const updatedAt = Number(value.updatedAt || 0);
+  if (!updatedAt || Date.now() - updatedAt > SUPPORT_DRAFT_TTL_MS) return null;
+  return value.draft && typeof value.draft === "object" ? value.draft : null;
+}
+
+export function supportDraftScope(user = {}) {
+  const id = String(user?.user_id ?? user?.id ?? user?.telegram_id ?? "").trim();
+  return id || DEFAULT_SCOPE;
+}
+
+export function readSupportDraft(kind, scope, id = "new") {
+  const storage = safeStorage();
+  if (!storage) return null;
+  const key = draftKey(kind, scope, id);
+
+  try {
+    const raw = storage.getItem(key);
+    if (!raw) return null;
+
+    const draft = normalizeDraftEnvelope(JSON.parse(raw));
+    if (!draft) storage.removeItem(key);
+    return draft;
+  } catch (_error) {
+    try {
+      storage.removeItem(key);
+    } catch (_removeError) {
+      void _removeError;
+    }
+    return null;
+  }
+}
+
+export function writeSupportDraft(kind, scope, id = "new", draft = {}) {
+  const storage = safeStorage();
+  if (!storage) return;
+
+  try {
+    storage.setItem(
+      draftKey(kind, scope, id),
+      JSON.stringify({
+        updatedAt: Date.now(),
+        draft: draft && typeof draft === "object" ? draft : {},
+      })
+    );
+  } catch (_error) {
+    void _error;
+  }
+}
+
+export function clearSupportDraft(kind, scope, id = "new") {
+  const storage = safeStorage();
+  if (!storage) return;
+
+  try {
+    storage.removeItem(draftKey(kind, scope, id));
+  } catch (_error) {
+    void _error;
+  }
+}